Every ticket with someone in charge.
The resident reports from their portal; you assign, talk it through and close. Both sides see the same thing at all times.
From MX$22 per active unit, VAT included · No contracts
1 conversation
per ticket, with the resident in it
Instantly
assignee and resident notified on every change
From the portal
residents report from their phone, no calls needed
From the report to the fix
Three steps, none of them lost in a chat.
The resident reports
Title, description and priority from their portal. The ticket is born with a number and in full view of the team.
You assign
Pick the staff member in charge; they get the notice and the resident knows who is on it.
Talk it through and close
Comments go back and forth in the same thread until the ticket is marked resolved.
For the team and for residents
One board, nothing unowned.
Every ticket with its status, priority and assignee, on a board that leaves nothing in limbo.
- Board by status: open, in review, in progress, resolved
- Assignment to a staff member, notice included
- Front desk and maintenance triage without editing the ticket
Report and follow the thread.
From their portal the resident opens the ticket, sees who is on it and talks it through without leaving.
- Tickets from the phone, with a number and a priority
- A notice on every comment and status change
- A tip for the concierge when the service earned it
Key features
What keeps a ticket from hanging in the air.
A conversation per ticket
Resident and assignee talk in the same thread; nothing ends up in a side chat.
An assignee on every ticket
Each ticket carries a name in charge, and that name is notified on the spot.
Statuses that notify
Open, in review, in progress, resolved: every change reaches both sides.
From the resident portal
Residents report and follow up from their phone, without calling or chasing anyone.
What's included, in detail
Every row is a capability that already works today — and how many of the competitors we compare publish it on their site.
| Capability | Published by |
|---|---|
| A conversation per request, with comments | Nobody else publishes it |
| Front desk and maintenance triage without edit rights | Nobody else publishes it |
| Assignee and resident notified on every change | 1 of 6 |
| Assigned to a staff member in charge | 3 of 6 |
| Requests from the resident portal and the dashboard | 4 of 6 |
“Published by” counts how many of the 6 competitors we compare mention the capability on their own public site. It reads what they say, not how they solve it.
And also
A thank-you that arrives whole
The resident can leave a tip for a ticket well resolved. It is charged to their card and lands directly, no custody.
Front desk and maintenance help without editing
They can assign and comment, but not change what the resident reported. Each role its own.
Urgent shows first
Every ticket carries a priority from the start, so the board highlights only what cannot wait.
Frequently asked questions
Who can open a ticket?
Residents from their portal and staff from the dashboard. Every ticket stays tied to its unit and to whoever reported it.
How does the resident learn about progress?
With a notice on every comment and every change of status or assignee: in-app, by email or push, per their preferences.
Can the front desk handle tickets?
Yes: front desk and maintenance can assign and comment. Editing or closing the ticket stays with management.
Do tips go through Communeo?
No. The tip is charged to the resident's card and deposited directly into management's connected account; Communeo never holds the money.
No ticket without an owner.
Open your community today and let the tickets arrive in order.
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